Returns & Shipping
POSSEFIE Return Policy:
POSSEFIE will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow POSSEFIE 5 - 7 business days from the day we receive the returned package to process.
- POSSEFIE will email you after return has been processed to confirm what has been done.
|Final sale and non-returnable categories
To initiate a return, please see Initiating a Return*Subject to Change. POSSEFIE may at any time in its sole discretion change the rules set forth above.
POSSEFIE is currently shipping to:
- Customers within the United States and U.S. territories
- Including P.O. Boxes.
- All US Military bases, APO/FPO
- Puerto Rico, Guam, and U.S. Virgin Islands.
POSSEFIE does not ship to customers outside the United States at this time.
Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time.
Our partner is a cross-border company with warehouses in both the U.S. and overseas.
On the individual product detail page, you will see the estimated shipping time and origin for each product.
US products: 2 - 5 business days*
Overseas products: 5 -10 business days*
*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days. We suggest placing separate orders if you need the 2-5 business days products ASAP.
At Possefie, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly.
Our policy lasts 7 days. If more than 7 days have gone by since you received your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returned items must remain un-washed and unworn.
Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Several types of goods are exempt from being returned. Earrings and perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate (e.g. swimsuits) or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Swimsuits & Earrings
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
*Please note that our return policy applies to both domestic and international orders.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping (*We only ship to USA & PR)
To return your product, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.