Initiate a Return
To initiate a return:
- You can contact us at firstname.lastname@example.org
What information should be included in an email you sent?
- Order number that you want to return (Only products that are eligible for return and still within the return window).
- The quantity of each item you are returning
- The reason for return (Note: Some return reasons will require a photo submission, please submit clear photos showing the issue).
- Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purpose.
Please allow POSSEFIE 5-7 business days from the time it arrives to our warehouse partners for processing.