Initiate a Return

To initiate a return: 

  1. You can contact us at

  2. What information should be included in an email you sent? 
    • Order number that you want to return (Only products that are eligible for return and still within the return window).
    • The quantity of each item you are returning 
    • The reason for return (Note: Some return reasons will require a photo submission, please submit clear photos showing the issue).
  3. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purpose.
  4. Please allow POSSEFIE 5-7 business days from the time it arrives to our warehouse partners for processing.